Return and Exchange Policy - Our 100% Satisfaction Guarantee
If your purchase is not what you expected or doesn't match your decor? Not a problem! With Vermont Lanterns your satisfaction is 100% guaranteed!
We offer a full refund on the price of your lanterns if returned unused and in new condition within 30 days of recieving your purchase. This excludes shipping and handling (unless there was a shipping error). If shipping and handling was included free in the order, the actual shipment cost for that box size and weight may be deducted. (This is to protect us from abuse of our free shipping policy. Most returns are fully refunded!) Please contact us via phone or email before returning an item.
DO NOT return used lanterns without contacting us first. Used lanterns are any that are filled with fuel regardless if they have been lit or not. A 25% restocking fee can be expected but final price credit will be determined upon inspection. (Exceptions for exchanges for store credit, generally will honor full store credit even if used, within 30 days!) Any lanterns returned after 30 days without first contacting us will not be refunded. If unused, a store credit of your purchase will be considered on a case by case basis. If your lantern is defective in anyway, please call us within 30 days and we will replace it free of charge or you can return it for a full refund of the purchase price.
Reporting Damaged Goods or Lost Shipments
• Damaged shipments and/or packages which appear to be damaged should be reported at the time of delivery. Please call us at 1-802-776-8025 in case of damaged items or lost shipments or contact us by email at the contact page. Damaged goods must be reported within 7 days of receiving order.
Contacting Vermont Lanterns
• E-mail thru our contact page is a great way, we respond to emails throughout the day and you will always receive a reply within one business day.
• You may also reach us by phone at 802-776-8025
• Phone hours are (Monday - Friday) from 10am to 5pm Eastern time. Please leave a message, we will return your call asap!
After contacting us, please Send all Returns to:
127 Park St, Suite A